Program Management and Business Analysis Specialist

JOB PURPOSE

 

The role is responsible for planning, execution and finalizing strategic projects according to strict deadlines, quality and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan and fit for purpose.

 

Further, it ensures adherence to standardized Project Governance Policies and Bank frameworks. This is aimed at providing complete and fit for purpose projects in a timely manner within budget controls fulfilling defined quality standards for the customers.

 

The role also provides for the successful delivery of business change through the management and implementation of projects relating to new technologies, new products and process transformation. It drives both strategic and tactical business initiatives to achieve improvements in operational processing efficiency and quality, improved customer journey or by changes in the external environment, such as legislation and regulation.

 

Under the supervision of the Program & Transformation Head, the following are among the Job Key Responsibilities:

 

General:

 

• Bridge between different business and functional units of the bank to deliver business change and transformation.
• Apply a structured project management environment, prepare and deliver the full range of business analysis documentation using structured methodologies and modelling techniques (this includes business requirements specifications, user guide updates, impact assessments and business models).
• Manage the completion of project tasks and monitor adherence to project management process and standards
• Lead assigned projects according to the project management methodology, planning tasks, controlling resources and monitoring progress in order to effectively complete assigned projects
• Clear understanding of business requirements and bank policies, processes and procedures.
• Lead workshops to obtain or review key information for business analysis (includes reviewing, analyzing, evaluating business problems and opportunities for innovation).
• Reviewing, analyzing, evaluating business problems and opportunities for innovation in new products, technologies and business models that would help the bank remain relevant and competitive in the prevailing environment.
• Participate in the development of terms of reference documents and request for proposals.
• Participate in the vendor proof of concept and help in the first bid or buy-in resolution.
• Participate in the evaluation of tenders as and when called upon.
• Defend and influence changes by providing relevant information to help make appropriate decisions.
• Acquire and develop in-depth knowledge on the different functional and business units of the bank to which the business analysis has been assigned as well as the industry.
• Collaborate with the test unit to ensure the right product is delivered to expectation by stakeholders.
• Maintain and regularly review key bank policies, processes and procedures and provide recommendations on process efficiencies.
• Track open items and issues including resource allocation, task planning and progress reporting through highlight reports/exceptions
• Document all project-related assignments, issues and risks and create reports and presentations using a variety of office productivity tools
• Improve project administration processes by identifying inefficiencies and recommending solutions
• Maintain a detailed project plan for each project. Update the project plan to accurately reflect the project status regarding the work progress, resources used and schedule
• Coordinate project teams consisting of functional area staff when necessary relative to the project scope and objectives. Exercise a leadership role, ensuring the completion of projects within defined time-lines, budget controls and quality standards
• Continually communicate the status of each assigned project to all project participants and stakeholders
• Research the availability and feasibility of vendor products whether appropriate for assigned projects. Provide written recommendation of most feasible solution based upon research performed
• Work closely with the Technical Trainer to develop and ensure the delivery of training programs relative to assigned projects
• Development of departmental budget figures. Make recommendations for purchases as well as cost containment relative to the management of projects
• Facilitate and work closely with the IT Change Management team for project change requests to be rolled-out into production
• Ensures accurate requisitions, invoicing and monitors payments for assigned projects
• Address project related billing issues when they arise

 

Requirements Analysis & Management

 

• Elicit requirements using various techniques; interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, user cases, scenarios, business analysis, task and workflow analysis.
• Analyze and document business requirements with internal and external stakeholders.
• Recommendation of the Solutions for identified needs and create requirements.
• Determine and clarify business needs with internal and external stakeholders.
• Assess the impact of changes and facilitate the documentation of business cases.
• Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement.
• Conduct change impact analysis to assess the potential implications of changes and documents court business rules, functions and requirements.
• Participating in the planning and execution of projects that move ideas from ideation to incubation and prototyping.
• Develop requirements specifications according to standard templates.
• Communicate and interact professionally with a diverse group, executives, managers, and subject matter experts.

 

Teamwork

 

• Determine new, creative ways to employ teams on projects and distribute responsibilities
• Work across practice to share lessons learned and best practices
• Manage day-to-day client interaction and expectations for assigned projects
• Anticipate client’s needs and proposes alternative business solutions
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possesses a knowledge base of each client’s business, organization and objectives
• Facilitate and participate in product risk analysis with the test unit in order to develop project risk-based test cases

 

People Change Management

 

• Apply a change management process and tools to create a strategy for adoption of the changes required by a project or initiative.
• Design, development, delivery and management of project communications.
• Provide expertise, input, document requirements and the design and delivery of training programs.
• Ensure Integration of change management activities into project plans.
• Drive the Identifying and defining of benefits and outcomes required – success metrics.
• Change management at the strategic and organizational level.

 

Business Process Management

 

• Evaluate, design, monitor and give input on the management of business processes.
• Work collaboratively across all departments of the organization to help improve the management of a business processes.
• Introduce innovation into the process that can impact results, enhance profitability and facilitate the organization to meet its business objectives and goals.
• Constantly update central repository with documented processes, policies and procedures.
• Continuously Update changes to business and operational way of working.

 

Stakeholder Engagement

 

• Work with various teams to transform requirements into deliverables.
• Work with stakeholders to identify required changes.
• Ensure effective change management for involved business units.
• Ensure Issues are identified, tracked, reported on and resolved in a timely manner.
• Collaborate with test managers on associated testing efforts
• Ensure the test team makes the test discipline effective during the project lifecycle.

 

Risk Engagement

 

• Ensure that all risks applicable to your area are identified, assessed, reported and captured in the risk register.
• Ensure accurate and complete reporting of risk events within the stipulated timeline (i.e. 7 calendar days)
• Ensure all emerging risks are reported and mitigating factors put in place
• Identify, monitor and report Key Risk Indicators (KRIs) in your respective unit/department
• Ensure that you are operating within the given risk appetites and report any breaches promptly
• Implement and Close all audit recommendations, identified control weaknesses from Risk RCSAs, Consultancy reports or Customer complaints and risk events
• Participate in the annual review of procedure manuals when requested
• Ensure you familiarize yourself with and adhere to the Zanaco Enterprise risk management framework and participate in risk management trainings organized by IRM

 

INTERNAL/EXTERNAL CONTACT

• External: Vendors, Stakeholders

• Internal: All internal Business Units

QUALIFICATIONS AND EXPERIENCE

• Grade 12 Certificate with Credit or above mandatory in Mathematics and English and any other three subjects
• Degree in Business /Information Technology/Project Management or any other related field
• Zambia Qualifications Authority (Zaqa) Verification Certificate for Tertiary Qualifications
• Prince II/Project Management Professional/ IIBA Certifications will be added advantage
• At least five (5) years’ experience in Business Analysis, Project Management and/ or Banking experience
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into system and operational requirements
• Good communications skills

 

JOB CORE COMPETENCIES

• Attention to detail
• Presentation and Facilitation Skills
• Business Analysis & Design
• Business requirements gathering
• Business Case development
• Stakeholder Management
• Data modelling techniques
• Project Management Skills
• Analytical thinking
• Accountability
• Drive for results
• Time Management