Job Description

Managing the Retail Collections & Recoveries portfolio.
Managing Excesses and Loan arrears. Reducing the impairment losses.
Achieve quality and productivity targets by leveraging resources
and support functions optimally

To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.

– Reduce the bad debts through monitoring of loan arrears by
effective use of the OCS Queues & Credit Monitor tools through
reduction in value of CAT 1 accounts and reduced flows of
accounts to CAT 2 & CAT 3 under the Retail Portfolio.
– Achieve monthly Team targets with specific focus on early
arrears, non-performing loans and post write-off recoveries
Call customers and follow up on outstanding loan arrears and
excesses & persuade them to settle their indebtedness.
– Ensure timely submission to the Credit Administrator, the relevant
documents for Insurance claims on deceased and loss of
employment accounts
– Professionally negotiate re-payment with debtors by form of
payment in full, settlements and / or payment arrangements

– Analyze credit data and highlight the risk and give feedback to
the business to drive the correct lending strategy and be part of
growing a quality book
– Take appropriate action through the OCS queues, namely, effect
PTPs, effect short term payment arrangement, diarize for follow
up, collect funds to settle excesses and arrears, update remarks
on all requisite platforms. Clear OCS queues regularly. Follow up
on instructions to branches & other bank Officials.
– Ensure that dormant accounts are earmarked and brought to the
attention of relevant Bank Officials, for regularization or account
closure. Pursue excesses relating to Operational lapses and
bring them to the attention of relevant bank Officials for remedial
action. Ensure that expired limits are pursued for action
– Preparing and issuing of Arrears Notices & Demand Notices to
defaulting customers. Ensure timely and successful closure of
Insurance claims on deceased and loss of employment accounts
– Ensure FNBI, In-house and regulatory reports are prepared
timely and accurately.

– Ensure general knowledge of business and industry knowledge
at all times. Responsible for efficient and satisfactory resolution
of queries and problems.
– Ensure that Accounts are in their correct Risk Categories.
– To take responsibility for all legal issues which arise during the
normal course of Business. Liaise with “in house legal counsel”
for difficult opinions and interp

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

18/05/25