Level Field Consulting
One of Kitwe’s premier hospitality establishments, renowned for premium accommodation, fine dining, and a serene atmosphere for both business and leisure travelers, is seeking to recruit a Lodge Manager. The lodge prides itself on excellence, comfort, and warm Zambian hospitality, creating memorable experiences for every guest.
They are now seeking a passionate, highly organized, and results-driven Lodge Manager to join their dynamic team. The ideal candidate should possess strong culinary expertise, effective leadership skills, keen attention to detail, and a commitment to delivering outstanding guest experiences while driving business growth.
Key Duties & Responsibilities
As the Lodge Manager, you will be responsible for overseeing the entire operations of the Lodge, ensuring smooth service delivery and the highest level of guest satisfaction. Your responsibilities will include:
1. Operations Management
- Supervise daily lodge activities including front desk, housekeeping, food & beverage services, and maintenance.
- Ensure smooth guest check-in/check-out processes, with prompt handling of special requests or complaints.
- Maintain impeccable cleanliness, organization, and safety standards across all areas of the lodge.
- Enforce compliance with licensing, health, safety, and hygiene regulations, as well as company policies and procedures.
- Conduct regular operational audits and spot checks to ensure high service standards are sustained.
2. Staff Leadership & Development
- Assist in Recruitment, training, and mentoring staff to uphold the lodge’s service standards.
- Foster a positive and professional work environment that promotes teamwork and productivity.
- Schedule staff shifts and monitor performance to ensure operational efficiency.
- Monitor employee performance, address concerns promptly, and recommend corrective actions or recognition as appropriate.
- Promote a culture of accountability, customer focus, and continuous improvement across all departments.
3. Financial & Administrative Oversight
- Prepare and manage operational budgets, ensuring efficient allocation of resources while controlling costs and maximizing profitability.
· Maintain accurate and up-to-date records of lodge income, expenses, occupancy rates, and other key financial indicators.
· Ensure timely submission of daily operational reports to management, detailing guest activity, service issues, and departmental updates.
· Compile and submit comprehensive monthly performance reports covering financial performance, occupancy trends, and operational achievements.
· Monitor cash flow and implement cost-saving measures without compromising service quality.
· Negotiate with suppliers to secure high-quality products and services at competitive rates, maintaining strong professional relationships.
· Oversee proper record-keeping for procurement, stock control, and inventory management to reduce wastage and prevent losses.
· Ensure compliance with financial policies, internal controls, and relevant statutory requirements.
4. Guest Experience Enhancement
- Develop and implement initiatives to improve guest satisfaction and loyalty.
- Monitor online reviews and feedback, taking action to address issues and enhance the lodge’s reputation.
- organize special events or promotions to attract and retain clients.
5. Marketing & Business Growth
- Collaborate with marketing teams to promote the lodge through social media, partnerships, and targeted advertising.
- Build and maintain relationships with travel agents, corporate clients, and tourism operators.
- Identify new business opportunities and create packages tailored to different markets.
- Perform any other duties as assigned to support the growth and success of the lodge.
Qualifications & Experience
- Minimum Qualification: Diploma in Hospitality Management and Catering.
- Added Advantage: Qualified Chef will be an added advantage
- Experience: At least 3 years in a managerial role within a lodge, hotel, or resort environment.
Key Skills & Attributes
We are looking for someone who is:
- Customer-focused: Able to create exceptional guest experiences.
- A strong leader: Inspiring, motivating, and capable of managing a diverse team.
- Business-savvy: Skilled in financial management, marketing, and revenue generation.
- Detail-oriented: Ensuring the highest standards of cleanliness, safety, and service.
- Tech-proficient: Comfortable with MS Office and hotel management systems.
- Creative & adaptable: Able to respond quickly to challenges and changing circumstances.
Why Join the Lodge?
- Be part of a respected brand in Kitwe’s hospitality industry.
- Enjoy a supportive and professional work environment.
- Opportunity to implement your ideas and shape the guest experience.
- Competitive salary package and potential performance-based incentives.
How to Apply:
If you are passionate about cooking and hospitality, and have the skills to lead a team to success, we want to hear from you!
Please send your detailed CV, and copies of relevant qualifications as one PDF document to:
📧 levelfieldconsultancy@gmail.com
📅 Closing Date: Friday, 19th September 2025 – Only shortlisted candidates will be contacted.