DHL
ROLE PURPOSE
Responsible to supervise the Operations SVC shifts to ensure that the inbound or outbound material is delivered or collected and processed according to network standards. Also ensure that the GIMS and Global SOP procedures are followed consistently. Manage the station in the absence of the Operations Manager from time to time
KEY RESPONSIBILITIES
Responsible for road operations from the stations to gateway and vice versa
Ensure that all schedules are adhered to in accordance with network and station requirements and continuously
monitored
Ensure that NMIV is updated within 15 minutes on arrival or departure
To develop contingency plans for existing and future routes to ensure that in case of emergency a minimum level of service can be provided
Ensure key risks are identified, communicated, understood, evaluated, prioritised and acted upon
Ensure that any risks are communicated to management and security
This process must be ongoing, thorough and highly visible to key stakeholders
Deliver outstanding leadership and motivation through:
Appraisals
One on One’s
Coaching
Manage inbound and outbound, domestic and international sorting and bagging, ensuring these processes are executed
safely, timely, accurately and in conformance with civil aviation, safety, airport and internal DHL security regulations
Ensure that no prohibited or restricted goods are presented for transport without prior arrangement and authorisation
Ensure all necessary paperwork and information is accurately provided
Ensure that all bags / containers presented are sound for transport and clearly and correctly identified / labelled
Ensure that handling unit ID and checkpoint information is created / captured accurately and timely, and is made available
to the network
Ensure that all inbound shipments are scanned according to the checkpoint business reference guide and processed accurately and timeously
Supervise the sorting into the correct courier routes, and scanning of facility checkpoints
Scan any Missorts immediately and prepare and process for soonest possible transfer back to the Gateway
Update NMIV within 15 minutes on arrival and departure of Trunker movement
Check all on hold cages (COD & AD) to ensure any shipments that should go out on next delivery cycle are sorted to the
various routes. Ensure that shipments are scanned out of HMS where necessary
Try to resolve any Bad Address shipments before the couriers leave for the next delivery cycle to ensure the best RDD
performance
Ensure that any “red dollar” sign shipments are scanned HP and then into the appropriate HIC inventory location
Ensure that any shipments that do not go out on delivery receive the appropriate Incident checkpoint (HP, BA, CC, AD, OH
– missing pieces)
Monitor delivery performance by ensuring that all couriers leave on time and constant checking of route performance
through appropriate DHL systems
Ensure that checks are done when the couriers return to confirm that all collections were made by using appropriate
Debrief program/system
Responsible for arranging for all shipments received by reception to be processed
Oversee the outbound processing procedures and assist where necessary
Ensure that all On Route Undeliverables (ORU’s) are scanned into HMS or get CI checkpoint if it will go out on delivery the
next day
Ensure that security and dangerous goods checks are properly carried out and holding back any shipments that do not
conform to requirements
Ensure that any Denied Parties flagged shipments are placed On Hold and receive the appropriate checkpoint
Ensure that all High Value shipments and Repair/Return shipments are segregated and labelled according to specific
requirements. Such shipments are to be pre-alerted to the Gateway Management and must receive an ST checkpoint with
relevant comment
Process all outbound material, meeting the relevant cut off times as agreed with the Gateway
Check if all outbound shipments have received the appropriate checkpoints (RW, PL, IA, CI or ST)
Process all material as per the Global SOP standards
Check appropriate reports using DHL systems (Advance QCC, eCase, Advance
Responsible to liaise with the Security and Risk manager to ensure a secure environment for staff, visitors, shipments,
customers, assets, facilities and information
Ensure that all staff are using their own LDAP login and alarm system codes
Ensure that any security incidents are reported to management and security manager immediately
Ensure that all staff and people entering the station have valid DHL ID cards displayed and visitors are accompanied by
security
Manage the accurate and timely capture of information (primarily shipment and checkpoint information and images) and
make available to the network, customs, and other entities with information as required
Ensure Operations Performance is immediately advised of all and any pertinent information where service is impacted
Ensure key performance indicators, targets, progress against targets are consistently visible to the business unit and the
wider business
Provide weekly feedback on Operation KPI’s and provide action plans to improve
Experience Required
Proven track record of managing risk
Proven track record of driving performance through performance management frameworks
Proven track record of serving internal and external customers & managing teams
Excellent Written & Verbal Communication skills
Operational Knowledge of Operations Scorecard and Global SOP
Good working knowledge of OHASA & Global SOP
Education
Bachelor Degree/Diploma In a related field
Good knowledge of DHL Operations systems
Valid driver’s license (Class C) – 2 years of driving experience
Excellent Written & Verbal Communication skills
3 to 2 years in a similar role