Job Description

The role is required to manage the Bancassurance value chain with regards sales, underwriting, processing, collection of premiums and management information

The role will also act as a point of contact between the insurer operations and the banks operations and also between the banks front office, banks back office and the insurer

The role requires a combination of customer value management, administration and process management and improvement

The role ultimately assists with delivery of the Bancassurance strategy

• Develop processes and procedures for underwriting of stand-alone insurance products
• Manage external stakeholders including brokers and insurers to drive efficiency and cost effectiveness
• Manage the sales process through monitoring and control
• Provide administrative support to front office sales staff
• Manage customer policy processing, queries and complaints
• Develop and manage customer databases as and when required and provide management information
• Ensure collection of premiums, processing of commission, invoicing of the insurer and payment of premiums
• Ensure accurate application of premium and commission rates
• Develop sales skills and knowledge for the front-line staff by conducting and coordinating training
• Coordinate service delivery and as when required

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21/04/26