Business Analyst

10.0 BUSINESS ANALYST – SALARY GRADE ZRA06 (1 POSITIONS), INNOVATION & PROJECT MANAGEMENT FUNCTION (1 POSITION)

A. PURPOSE
Reporting directly to the Senior Business Analyst, the job holder will be responsible for bridging the gap between the development team and the business users by helping in evaluating business processes, analysing business requirements from users, uncovering areas for improvement, and developing and implementing solutions.

B. MAIN DUTIES/ACCOUNTABILITIES

1. Assisting in streamlining and successfully implementing functional solutions according to user specifications.
2. Working closely with the end users in crafting requirements that do not restrain the ability of designers or developers to innovate.
3. Working with business teams to ensure that practical solutions are appropriately tested in line with the user requirements.
4. Supporting the implementation of solutions from conception till initiation by providing information, managing stakeholders and engaging in all the key business analysis tasks that need to be completed to implement the solution.
5. Performing mapping of processes, offices and roles for various projects.
6. Closely working with the research and innovation team to identify and recommend enhancements and new requirements to various systems within the authority.
7. Gathering critical information from meetings with various stakeholders and producing useful reports for possible implementation.
8. Assisting the end users in gathering and interpreting of user requirements
9. Ensuring that proposed test solutions cover all aspects of delivered business specification.
10. Assisting with user acceptance testing.
11. Prioritizing initiatives based on business needs and requirements.
12. Serving as a liaison between various stakeholders and end users.
13. Practicing and implementing risk management in area of operation.

C. MINIMUM REQUIREMENTS

1. Grade 12 School Certificate or General Certificate of Education (GCE) equivalent with five credits or better including Mathematics and English;
2. University Degree with a bias in Business Administration, accountancy, Project Management, Information Systems, Economics, ACCA, CIMA, CA, Zambia, ZICA and other relevant professional and academic qualifications;
3. Minimum of Two (2) years relevant post qualifying work experience; and
4. Must possess Academic and Professional qualifications certified by the Zambia Qualifications Authority.

D. OTHER SKILLS AND ATTRIBUTES

1. Team worker.
2. High level of Integrity.
3. Good Interpersonal skills.
4. Good interpersonal and presentation skills.
5. Good oral and written communication skills.
6. Analytical Skills.
7. Coaching and influencing skills.
8. Personal organization skill.

INSTRUCTIONS
Only candidates meeting the above role specifications and competencies should apply. Candidates should enclose their detailed Curriculum Vitae with all vital statistics, contact phone number, email address, NRC, Grade 12 School Certificate, three (3) referees with their contact numbers and email addresses.

Please ensure that you attach Only relevant Copies of your professional qualifications to your application letter and Curriculum Vitae in a Single PDF file clearly marked with your name and position applied for when submitting your application. Applications should reach the undersigned not later than 14th April, 2026 using the following email address:
Careers2024@zra.org.zm

The Authority is an equal employer and candidates are expected to demonstrate Integrity when participating in the recruitment process.

The Director Human Resource
Zambia Revenue Authority
P. O. BOX 35710
LUSAKA