Commercial Services Manager

Degree or equivalent (validated by ZAQA).

People Management experience (preferably working with technical and/or multidisciplinary teams).

Yalelo is looking for a switched-on and results-driven Commercial Services Manager to work closely with Retail Operations Managers, Commercial leadership, and cross-functionally to assure a high level of enabling support across our retail network and assure a well-functioning environment, that delivers an exemplary customer experience and secures the long-term success of the business.

Location: The role is based in Lusaka, however regular travel nationwide is required. The Right-Fit candidate will:

• Agree and document performance targets with key stakeholders and cascade these to direct reports.
• Oversee and supervise the quality of work of reporting line structure to ensure that all tasks are performed correctly, efficiently, and effectively.
• Be responsible for the ongoing improvement, and continued development, of our Strategic Facilities Maintenance Plan.
• Inculcate a culture of continuous improvement in auditing, and compliance against regulations, standards, and controls by examining and analysing records, reports, operating practices, and documentation; and recommending opportunities for strengthening internal frameworks.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement work practices and systems; resolve problems; complete audits; identify trends
• Develop policies and procedures in order to build and sustain high levels of performance by the Commercial Services department.
• Manage relationships with key third-party suppliers.
• Serve as the primary point of contact when there are high-level internal customer issues related to infrastructure, equipment, effective running of facilities.
• Forecast requirements; prepare budgets; schedule expenditures; analyze variances; initiate corrective actions.

If this is YOU, Yalelo wants to hear from you today!!!