FOREX TELLER – FDH MONEY BUREAU LIMITED

Job Identification

• Location: TBA (Zambia Bureau – Front Desk)

• Reports To: Team Leader, Money Bureau

• Experience Required: Minimum 1 year in Money Bureau or bank operations

• Education: Diploma in Business Administration, Banking, or related field

• Core Skills: Basic banking knowledge, Microsoft Excel & Word proficiency

• Possible Location: Ndola, Lusaka, or Livingstone

Job Purpose

To process customer foreign exchange transactions accurately and efficiently while delivering excellent service, ensuring compliance with policies, minimizing risk, and meeting regulatory reporting requirements in order to facilitate secure, compliant, and customer-focused currency exchange operations.

Key Responsibilities

1. Customer Service

• Serve customers professionally.

• Issue correct receipts and post transactions accurately.

• Goal: High customer satisfaction, zero receipt errors.

2. Compliance & Cash Control

• Follow transaction limits.

• Balance cash daily and report discrepancies.

• Goal: 100% compliance, balanced books, full documentation.

3. Reporting

• Assist in preparing and submitting daily/weekly reports to Risk & Compliance and Bank of Zambia.

• Goal: Timely, accurate, and registered submissions.

4. Security & Asset Management

• Act as custodian of safe/main door keys; maintain key register.

• Monitor security equipment and report faults.

• Assist in cash reconciliation and spot checks.

• Goal: Zero cash variances, updated logs, prompt incident reporting.

Workplace Values (FASTTER)

All staff must uphold the values of: Fun, Adaptability, Sustainability, Teamwork, Transparency, Excellence, and Respect.

Decision-Making & Interactions

• Minor spending via petty cash (with limits).

• Regular interaction with Supervisor, HR, team members, customers, and Bank of Zambia.

Asset & Data Responsibility

• Proper use of IT equipment and operational tools.

• Custodian of confidential customer data – ensure security and privacy at all times.

APPLICATION SUBMISSION GUIDELINES

• Email Address: cv@zihrm.org.zm

• Document Format: Submit a single PDF file containing all required credentials.

• Deadline: Friday, 29th September 2025, by 18:00 hrs.

Important Details:

• Combine all required documents into one PDF file.

• Submit your application before the deadline to avoid disqualification.

• Clearly indicate the job reference and location (Ndola, Lusaka, or Livingstone) in your application.

APPLICATION SUBMISSION GUIDELINES

• Email Address: cv@zihrm.org.zm

• Document Format: Submit a single PDF file containing all required credentials.

• Deadline: Friday, 29th September 2025, by 18:00 hrs.

Important Details:

• Combine all required documents into one PDF file.

• Submit your application before the deadline to avoid disqualification.

• Clearly indicate the job reference and location (Ndola, Lusaka, or Livingstone) in your application.