Overview

We are recruiting!

Our client in Lusaka, is looking for a Head of Insurance to join their team for a job vacancy within the services industry.

To apply, or for more information, follow the link below.

Head of Insurance – Zambia

Reports to        : CEO

Location           : Lusaka

Department    : Assurance

PURPOSE OF THE JOB          

To establish, lead and grow the company’s insurance operation in Zambia, with a focus on penetrating the emerging individual and group life funeral insurance markets. The incumbent will be responsible for driving market entry strategies, developing distribution channels, ensuring regulatory compliance, and building a sustainable insurance business aligned with the Group’s vision of being trusted and supportive partner in times of need.

KEY PERFORMANCE AREAS

• Enhance and diversify product offerings to meet evolving customer needs and drive
• growth by identifying and leveraging cross-selling opportunities in the market.
• Develop and execute a growth strategy for the Zambian insurance operation aligned with group goals.
• Accountable for insurance sales performance
• Responsible for portfolio growth and achievement of the insurance strategic KPIs
• Identify market opportunities and design fit for purpose funeral life insurance solutions.
• Build strategic partnerships with community groups, employers, religious institutions, financial institutions and cooperatives to drive group scheme uptake.
• Ensure full compliance with the Zambian regulatory framework and licensing requirements.
• Manage claims ratios.
• Support talent development and create future local leaders within the insurance business.
• Collaborate with funeral services and other business units to ensure integration and cross-selling.
• Analyse key performance indicators and implement improvements.
• Develop and implement alternative insurance product distribution
• Conduct thorough market research to identify emerging trends, customer needs, and competitive dynamics.
• Monitor financial performance against targets, identifying and addressing variances.
• Build, Lead and mentor a high-performing Insurance team, fostering a culture of excellence, accountability, and continuous development.

EDUCATIONAL REQUIREMENTS

• Bachelor’s Degree in Insurance, or any related field.
• Master’s Degree will be an added advantage
• Minimum of 8 years’ experience in the insurance industry, with at least 5 years in a senior management role.
• Experience working in or with insurance markets in Zambia or Southern Africa.

REQUIRED COMPETENCIES            

• Strategic and commercial acumen.
• Strong leadership and people management skills.
• Excellent communication and stakeholder engagement.
• Analytical thinking and financial literacy.
• Deep understanding of insurance operations and compliance.
• Innovative thinking