Management Couple ( Wildlife Conservation Industry)

Overview

We are recruiting!

Our client in Lusaka is seeking a Management Couple to fill a job vacancy in the wildlife conservation industry.

Key Responsibilities

• Management couple role is to assist the Tourism HOD in managing the lodge and to create a profound guest experience, in line with service vision and creative concepts of the Lodge.
• Report to the Tourism HOD.
• Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.
• Management and training of the lodge staff and camp staff.
• Maintain the highest standards of housekeeping, maintenance, and gardening to ensure that all areas are always kept clean and tidy, and style and design are not eroded.
• Effective financial management through the administration of orders and effective stock control.
• Effective daily administration of the concierge and reception duties. Reservations of self-catering camps.
• Ensuring that the guest and service areas of the lodge are kept clean, tidy, and in the right place.
• Ensuring the quality and care of equipment and products.

Skills & Experience

• Exceptional Food and Beverage knowledge
• High standards of service excellence and a passion for the industry.
• Awareness of dietaries and allergies.
• Attention to detail.
• Excellent management ability and communication skills.
• Co-operative and flexible.
• A developmental approach to staff.
• Ability to remain calm under pressure.
• Resourceful and solution oriented.
• Assertiveness, patience, and good organizational skills.