Twalumba Resort and Hotels
Twalumba Resort and Hotels is one of the most reputable leading Resort and Hotels in the hospitality industry dedicated to provide excellence and comfort to our clientele with a goal to provide customer satisfaction. We are looking for professionals to join our big team in the following positions:
1.0 Position: Front Desk Operator * 4
Location: 11 Miles and Chalala.
Job Type: Full Time
Job Summary
As Front Desk Operators you will be responsible for welcoming guests, handling inquiries,
ensuring smooth operations and Processing payments among many other duties.
Key Responsibilities:
❖ Welcoming and greeting guests in a friendly and professional manner
❖ Coordinating with other departments for smooth operations.
❖ Providing accurate information about the products and services offered.
❖ Processing payments, issue invoices, and manage cash/card transactions.
❖ Ensuring compliance with company policies and systems.
❖ Maintaining a clean and organized front desk area.
❖ Addressing guest concerns and resolving issues promptly.
Minimum Requirements:
❖ Diploma/Degree in Business Administration, Hospitality Management, or in any related
field Certified by Zambian Qualifications Authority (ZQA)
❖ 2 years proven experience in an administrative role or front desk operations within the hospitality industry.
❖ Strong organizational and multitasking skills.
❖ Strong problem-solving abilities and attention to detail.
❖ Excellent Interpersonal Skills.
❖ Proficiency in Microsoft Office.
❖ Ability to work flexible shifts, including evenings, weekends, and holidays.
2.0 Position: Research And Business Analyst
Location: Lusaka.
Job Type: Full Time
Job Summary
As a Research and Business Analyst you will be responsible for conducting market research,
analyzing business trends, and providing data-driven insights.
Key Responsibilities:
• Conducting market research and competitor analysis to identify business opportunities.
• Collecting, analyzing, and interpreting data to support business growth and efficiency.
• Preparing reports and presentations to communicate findings.
• Assisting in developing business strategies based on research insights.
• Collaborating with different departments to support decision-making with data.
• Identifying areas for improvement and recommend data-backed solutions
Minimum Requirements:
❖ Bachelor’s degree in Business Management, Economics, or in any related field Certified
by Zambian Qualifications Authority (ZQA)
❖ 2 years proven experience in business analysis, market research, or in any related role.
❖ Proficiency in data analysis tools.
❖ Excellent analytical and problem-solving abilities
❖ ability to work independently
❖ Excellent Interpersonal Skills.
3.0 Position: Marketer
Location: Lusaka.
Job Type: Full Time
Job Summary
As a Marketer, you will be responsible for developing and executing marketing strategies that
enhance brand awareness, increase customer engagement, and drive business growth.
Key Responsibilities:
❖ Developing and implementing innovative marketing strategies to promote products/services.
❖ Developing marketing plans, including budgeting, forecasting, and performance tracking.
❖ Planning and executing advertising campaigns across various media channels.
❖ Maintaining brand consistency in all marketing materials and communications.
❖ Developing strategies to attract and retain customers through promotions, events, and loyalty programs.
❖ Identifying and engaging with potential clients through networking, partnerships, and outreach efforts.
❖ Tracking marketing campaign performance and generate reports with insights and recommendations.~
Minimum Requirements:
❖ Bachelor’s degree in Marketing, Business Administration, or in any related field Certified by Zambian Qualifications Authority (ZQA).
❖ 2 years proven experience in Marketing or in any related role.
❖ Strong creativity and problem-solving abilities.
❖ Excellent communication and Interpersonal skills.
❖ Ability to work independently and collaboratively in a fast-paced environment.
❖ ability to work independently
Interested candidates should send their CV and Credentials with the subject line of the position
you are applying for to fasterjobrecruitment00@gmail.com by 21nd April, 2025
shortlisted candidates will be contacted