mothers2mothers
mothers2mothers (m2m) is a proudly African NGO that unlocks the power of women to end health inequities. We employ, train, and support women living with HIV as frontline health workers across sub-Saharan Africa—called Mentor Mothers. These women deliver life-saving health services, educate communities, and create brighter futures for millions of families. Since 2001, m2m has reached over 17 million women and children with critical health services and support, proving that when women lead, communities thrive. We have also partnered with governments on more than 10 major initiatives to scale our impact. Now, at a time of unprecedented disruption to funding models for NGOs, we are more determined than ever to achieve our dream of helping to end the HIV/AIDS pandemic by 2030, and create a future where health for all creates opportunity for all. That vision requires bold philanthropic investment — and that’s where you come in. For more information, visit www.m2m.org
Job Title: PMTCT mHealth Officer
Organisation Levels: mothers2mothers -> m2m Zambia
Location: Ndola – Ndola, ZM (Primary) ZM
Type of position: Fixed Term Contract
Education: Diploma
Closing Date: 24/9/2025
Job Description
Mentor Mother Site Implementation
- Manage Mentor Mother program implementation at health facility and community level, ensuring quality service delivery to clients
- Manage the use of electronic client management tools at facility and community
- Manage integration of Mentor Mother services into the health facilities and community activities.
- Build and maintain strategic relationships with health facility staff and other implementing partners working in the facility and the community, to maximize retention in care and adherence to treatment.
- Develop and implement provincial site management workplan
- Manage performance of the Site staff and Team Leads including work schedules and leave for all sites.
- Develop Provincial weekly activity plans and coordinate required logistics mobilization.
- Provide site level mentorship to mentor mothers including provision of oversight support
- Provide performance improvement strategies to all sites to enhance onsite and virtual service delivery
- Provide weekly/monthly site level performance BIO data review to enhance tracking of site dues/dones
- Support integration and adaptation of Mentor Mother intervention M&E systems and tools and share results with ZIH M&E
Performance Monitoring and Improvement
- Conduct data verification and triangulation to ensure quality improvement and performance monitoring of data being reported
- Review and monitor site level performance data versus paper based data to reduce discrepancies with Commcare /DHIS2.
- Monitor monthly facility data, compile and assess areas for quality/service improvement.
- Review consolidated data reported into DHIS2 m2m systems on a monthly basis.
- Conduct site-level supervision and monitoring activities and monthly quality improvement and performance.
- Monitor monthly facility and community-level data, compile and assess areas for quality/service improvement.
- Consolidate data and reports with M&E teams and provincial/district stakeholders.
- Develop and implement geo-location improvement plans, roll-out interventionns to promote continued service integration, quality and effectiveness (where needed)
- Conduct on-site capacity building of site staff and contribute to/co-facilitate in-service trainings.
- Routinely review site level client management tools to ensure consistent and correct utilization.
- Review and develop recommendations to enhance the performance of CommCare to respond to country specific indicator needs
- Compile Reports and analyze M&E data for m2m required reporting under ZIH subcontract
- Serve as focal person for m2m within ZIH consortium in the province
Stake Holder Engagement
- Represent m2m in respective technical Working groups and stakeholder engagements in the Provinces i.e. M&E, PMTCT, RMNCH etc
- Managing strategic relationships with Provincial and District Medical Offices including RMNCH/PMTCT counterparts at all levels of implementation including other implementing partners/stakeholders
- Produce project/geo-location reports
- Attend to other project tasks/meeting as assigned by line manager.
Job Requirements
Qualifications:
- Diploma in Nursing, Social Science, Clinical Medicine, Public Health, or related field
- Minimum of four years’ field experience in public health work with a focus on RMNCH, PMTCT, or HIV/AIDS programming, with at least two years’ in a supervisory role
- Strong project management experience
- Demonstrated knowledge of/exposure to PMTCT/RMNCH policy and working knowledge of relevant MOH protocols
- Applied knowledge of MOH M&E systems and tools
- Experience in on-site technical supervision using programmatic tools
- Experience working within provincial and district health systems in Zambia, with experience in Copperbelt and Central Province, and with lay health care workers, Community health workers and peer educators preferred.
- Experience in supporting use of electronic client management tools is preferred *
- Experience working on PEPFAR programs preferred
Competencies:
- Strong supervision and mentoring skills
- Reporting on mHealth data through CommCare and DHIS1
- Ability to use data to guide project decisions and activities
- Ability to manage time and competing demands to meet deadlines
- Excellent communication skills
- Excellent report writing skills
- Ability to work independently and problem solving
- Strong interpersonal and team building skills
- Fluent in English ,Bemba
mothers2mothers is an equal opportunity employer. We particularly encourage applications from people living with HIV and AIDS (PLWHA), people with disabilities, women and previously disadvantaged people. Competitive salary packages will be negotiable in accordance with m2m’s remuneration policies.
To apply for this job please visit m2m.org.