Specialist, Facility Management

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

About the Role

We are seeking a proactive and highly organised Specialist, Facility Management to join our Occupational Health team. This role is dedicated to improving the efficiency, quality, and consistency of service delivery during medical assessments. The successful candidate will play a key role in reducing employee waiting times, improving patient flow, strengthening customer experience, and ensuring that clinical facilities are consistently ready for daily operations.

This is an ideal role for someone who thrives in structured environments, enjoys problem-solving, and is passionate about creating smooth, predictable and professional service experiences.

Key Responsibilities

• Oversee patient flow and daily clinic workflow to reduce delays and prevent bottlenecks
• Coordinate real-time communication with patients during busy periods and waiting-time changes
• Ensure rooms, equipment, and stock are consistently ready for service across all shifts
• Lead customer experience improvements within the clinic environment
• Standardise and strengthen administrative processes and clinical workflow steps
• Support data accuracy, documentation, and turnaround-time tracking
• Drive workflow optimisation and continuous improvement initiatives
• Work closely with the Occupational Health Coordinator on quality assurance, audits, and operational improvements

This role directly addresses key service gaps, including:

• Improving waiting times and service bottlenecks
• Creating consistent workflow processes between sites and shifts
• Limited communication with employees during delays
• Facility readiness issues that slow down operations

Your work will have a tangible impact on:

• Operational efficiency
• Employee productivity
• Customer satisfaction and trust in the Occupational Health service

Qualifications & Experience

• Qualifications in Health Administration, Health Auditing, Public Health, Customer service, Health Systems Management, or related field
• Additional qualifications in lean healthcare, project management, operations management or Quality Assurance Management in Healthcare are desirable
• Experience in facility management, healthcare operations, quality assurance, or facility coordination are beneficial
• A minimum of 3 to 5 Years experience in a similar role.

Competencies Needed

• Strong organisational and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to prioritise tasks in a fast-paced, high-volume environment
• A passion for customer experience and service excellence
• Excellent people-handling and communication skills