Team Leader, Patient Logistics

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

Responsibilities

Responsibilities include Health functions but not limited to the following:

Case management:

• Once patient referrals have been approved by the Site coordinator the following tasks are to be actioned:
• Verify the details of the referral is accurate and corresponds with the employee dependent list.
• Book the appointment with the relevant health care facility specific to the specialist or procedure indicated on the referral documents.
• Book accommodation for the patient and any accompanying adults at the relevant accommodation lodges.
• Coordinate the transport logistics for the patients travelling between sites for their scheduled appointments.
• Coordinate the health bus schedule with regards to referrals and seek approval from the coordinator.
• Track missed appointments and rebook accordingly.
• Follow up with the medical service providers on current medical reports and outstanding medical reports, including but not limited too diagnostic and medical findings.
• Communicate and follow up on long stay and critical patients.
• Ensure referring site and Medical doctors receive medical reports timeously.
• Adhere to the company’s MEEP and SOP for medical evacuation.

Administrative functions:

• Liaise with the relevant Human resource department on referrals i.e. Confirmed and scheduled appointments, Guarantee of payments (GOPS), Missed appointments, Weekly updates on patients offsite for more than the stipulated days, Death notifications.
• Serve as a liaison between medical service provider and the DHSP team to problem solve and follow up on medical related queries.
• Populate the relevant information of the various DHSP applications.
• Populate the relevant information of the various DHSP trackers.
• Update patient medical folders on the DHSP storage drive.

Financial administrative functions:

• Counter checking of all invoices from Health and Wellness team consultants and services.
• Submission of accounts to coordinator for processing.
• Maintain a database of approved vendors ensuring compliance with submission of updated documents.
• Address vendor inquiries, resolve issues, and foster positive relationships to optimize service delivery.

Qualifications

• Grade 12 Certificate
• Degree in Business Administration / Logistics or Equivalent
• A medical diploma in a related field is an added advantage
• Relevant Professional membership

Experience

• A minimum of 3 years’ experience in a similar role
• Able to plan, prioritize and manage their own activities and office workflow even when   working under tight deadlines.
• Able to adapt to changing work requirements and priorities that may require overtime or extended hours.